Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use custom-designed, eco-friendly packaging that secures the plant and its pot in place, preventing movement and soil spillage while allowing the plant to breathe during transit.
What is your policy if a plant arrives damaged?
We offer a 30-day 'Arrive Alive' guarantee. If your plant is damaged or unhealthy upon arrival, simply send us a photo within 30 days and we will send a replacement free of charge.
Do you provide care instructions for each plant?
Yes, every plant comes with a detailed care card specific to its species, covering light requirements, watering schedules, and humidity preferences to help your new greenery thrive.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. Once a plant has been prepared for shipment, we are unable to make changes to ensure the health of the living product.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the pots included with the plants?
Unless otherwise stated in the product description, plants are shipped in their nursery pots. However, we offer a wide selection of decorative ceramic and terracotta planters that can be added to your order.