Returns & Exchanges

At Roots Plants, we want your home to flourish with your new greenery, which is why we offer a 30-day satisfaction guarantee on all plants and accessories. If your plant arrives in less-than-perfect condition, we are committed to making it right with a replacement or full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery by emailing your order number and a brief explanation of the issue.

• 2.
  Provide Photos

  For any damaged or unhealthy plants, please include clear photos of the foliage and soil so our horticulturalists can assess the condition.

• 3.
  Prepare for Return

  If a return is required for non-living items, securely pack the product in its original packaging to ensure it arrives back at our nursery safely.

• 4.
  Receive Refund or Replacement

  Once your request is approved, we will issue a refund to your original payment method or ship out a healthy new plant within 3-5 business days.